I have so enjoyed being a member of gym. It is such ashamed to watch a few ruin it for everybody over the false claims I read in reviews. Mitch Carper has been a very positive influence at the gym and has proven he has a level headed professional process in place for the gyms future success. The security system he has in place definitely makes me feel much more secure and able to enjoy the gym. Read Less

I have been working out since July and I couldn’t be more pleased with the results. I love the gym! The fact that you can workout whenever you want 24/7 is awesome. The staff is great and Mitch is extremely knowledgeable and helpful. I highly recommend this gym!!! Read Less

Thank you Sean for bringing these matters to my attention. This is helpful in addressing one of your points which is the broken communication chain and lack of attention to this location. I have shared your concerns in there entirety with upper management and would like to respond. Regarding staffing, I would like to welcome a change in our Newport team who have already shown to me a much more robust communication capacity. I encourage every gym member to welcome on board our new employees with open arms. I expect that they will be as friendly and helpful as others have been in the past. As you point out the gym took a hit from Hurricane Florence and was closed for close to 6 months but it was during this time it was completely renovated. Although I was not here at the time I understand virtually all the equipment was disposed of and replacement equipment was brought in from other locations to stock the club. Snap Fitness Newport then closed and Fitness NC started operations in Newport on January 1, 2020. After Fitness NC started up I understand that 4 pieces of equipment were brought in around February of 2020. We recently added a Matrix treadmill and will review what other changes need to be made. Due to age of equipment and waining availability of replacement parts in the future I am also recommending we phase out this brand of equipment and replace it with more up to date systems. Finally, I will have our equipment service company come through for a full review and service of equipment that needs it as soon as they can schedule us. The maintenance fee is a common feature at most all gyms these days. Per the written agreement at Fitness NC all members are advised of the maintenance fee the day they sign up for a membership. Having said that since it was a difficult year for all of us I was able to get it reduced this year. I can also assure you that staff are paid and I am unaware of any staff member that is owed money. There have been occasions where staff thought they missed pay but it was related to the difference in pay periods versus pay dates. The security cameras are a common feature particularly of 24/7 clubs that are staffed for only certain hours of the day. I understand that Snap Fitness had them as well. These cameras enhance the safety of our members, help us monitor compliance with the entrance requirements and also stop theft or other unauthorized activity in our clubs. Again this is not a new feature but simply upgraded equipment. In regard to anger issues in the work place, if anyone would like to have a more personal discussion about the “professionalism” of the staff, or about how it may have been abused you are welcome to reach out to me on an individual basis. We expect staff and members alike to follow good club etiquette and treat others and the club respectfully but on some very rare occasions we have to part ways with members who refuse to do so. Due to internal communication issues we were experiencing in Newport I was negatively impacted in my ability to get things done. I expect that the recent changes will make a positive difference on how things are handled going forward. I can also assure you I will continue to forward this information to the upper management team as often as possible and make any and all course corrections that we believe will make Newport the kind of club where you will continue to want to work out. We are continuing to look for professional certified personal trainers, refurbished equipment, maintenance on existing pieces, and will welcome constructive recommendations for improvement in the future. Read Less

I have been coming to this gym as well as the other fitness NC gyms for almost 2 years and have had nothing but great experiences since the general manager Mitch has taken over. Mitch has single handedly turned this franchise around working hard getting new equipment; hiring competent employees; and training countless patrons to better their lives. Mitch works countless hours trying to better this gym along with the 4 other gyms. Read Less